Privacy Policy – STM Sliding Glass Door Repair

Last Updated: Jan 01, 2025

STM Sliding Glass Door Repair ("STM," "we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website (the "Site") or request services.

1. Information We Collect

We may collect:

• Information you provide: name, phone, email, property details, or other information you submit through our forms.
• Automatic information: IP address, browser type, device info, and logs collected automatically by our hosting and security systems.
• Cookies and analytics (if enabled): We may use cookies or analytics tools (e.g., Google Analytics) to improve the Site.

2. How We Use Information

We use your information to:

• Respond to inquiries and provide estimates
• Deliver and manage requested services
• Communicate with you about your project or request
• Maintain Site security and comply with legal obligations

We do not sell or rent personal information.

3. Service Providers

We work with trusted third-party providers to operate and secure our Site:

• GXR Technologies – hosts our Site on GoDaddy infrastructure
• Cloudflare – provides firewall, security filtering, caching, and DDoS protection
• Brevo – securely transmits form submissions via SMTP email
• Google Workspace – our business email provider, where customer inquiries are received and managed
• Google Analytics (if enabled) – tracks Site usage to improve performance

These providers act as processors of data and are required to handle it securely.

4. Cookies and Tracking

• Essential cookies: Required for Site functionality (do not require consent).
• Analytics cookies (if active): Used to measure traffic and improve performance.

You can manage or disable cookies in your browser. For EU/UK visitors, analytics cookies will only be used with consent.

5. Data Retention

We retain form submission data in email records only as long as necessary to provide services or meet legal requirements.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Withdraw consent (where applicable)

To exercise these rights, contact us directly.

7. Children's Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect information from children.

8. Security

We use reasonable measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

9. Legal Compliance

We may disclose information if required by law, court order, or to protect our legal rights.

10. Changes

We may update this Privacy Policy periodically. Updates will be posted here with a new "Last Updated" date.

11. Contact